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How would the following information help in developing your retention and recruitment strategies:
Following their survey of young managers between ages 25 - 35, the Chartered Management Institute in the UK has the following recommendations:
- fewer than 1 out of every 4 jobholders said that they were working at full potential
- one half said they did not put effort into their job over and above what was required to hold on to it.
- The overwhelming majority, 75 percent said that they could be significantly more effective than they presently were.
- Close to 6 out of 10 Americans on the job believed that they “do not work as hard as they used to”
- Young managers identify an empowering culture as their preferred choice of management style where they are given power and choice to innovate and to participate in problem solving and decision making
- Better work-life balance
- Flexible working – both in terms of working arrangement and working hours
- In flat, decentralized structures talented young managers are more likely to stay if they feel challenged and engaged by their work and they receive growth and development opportunities that enhance their skills and knowledge. Good communication is also essential and feedback on performance should not be a once-a-year ritual.
- Time and information management , delegation and prioritization are skills that managers of all ages should develop and maintain to avoid overload and to minimize the risk of becoming overly stressed.
Mystery Shopping:
The purpose of Mystery Shoppers is to help businesses increase sales and improve employee customer service awareness. It is a tool used to measure the quality of retail businesses through ‘mystery shoppers’ who interact with the business as normal customer. These shoppers are trained and provided with instructions and a form they have to complete. These questionnaires provide businesses with an unbiased opinion of how they are perceived by the customer. The tool can also be used for management to determine areas of development for their customer service staff.
When considering a mystery shopping strategy, consider these pointers:
- Be wary of claims that their Mystery shoppers are very experienced.
- Their reports are only as good as the quality of their mystery shoppers
- The shopper’s observation is only as good as the questionnaire they have.
- Experience of the provider is critical
- Ask for flexibility and responsiveness from the vendor.
Elearning
a. When talking to a vendor, these questions might be handy:
- Who owns the source code?
- Who owns the content?
- What will program updates cost in the future?
b. When putting in a case to implement e-learning in your organization, your proposal might include:
- Summary
- Benefits
- Costs
- Financial Return / ROI
- Development Schedule
- Team Experience
Did you know???
- that statistics in the US have shown that 60% of senior executive lasts only 18 months in their new posts.
- According to a UCLA study, at age 5, we engage in creative tasks 98 times a day, laugh 113 times and ask questions 65 times. By the age of 44, the number shrinks to 2 creative tasks a day, 11 laughs and 6 questions.
- 98% of an organization’s problems can be solved routinely, the remaining 2% of an organization’s problems coincidentally. The problems that have the greatest effect on the organization require employee innovation to surmount.
- In a California study in the 50’s students were asked if they had personal goal, only 30% did. Twenty five years later, the students were surveyed again. The 3% with written goals were worth more than the other 97% put together.
- Of the high fliers under the age of 37,
1989 – executives averaged 2.9 employers
1999 – average increased to 5.2
40% expected to leave their organization in less than 2 years
Only 7% anticipated staying longer than 5 years
- that research suggests that IQ is only 20% responsible for the success enjoyed by high-flyers
- leadership is 90% EQ
- 76% of managers want to spend more time with their families
- 50% say they are too mentally and physically exhausted to do anything but work and sleep
- 30% say their lives are out of control
- One in five say they are too stressed to enjoy their lives at all.
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